Shipping and Refunds

 

Shipping currently only available in Contiguous USA:  Shipments to the contiguous United States of America, generally, dispatch within two working days of placing your order.  For Standard Shipping, please allow 5-8 days to receive your package once the order has been shipped. At this time, we do not ship to Post Office (P.O.) Boxes. 

Holiday/Peak Seasons: Please allow an additional 1-2 business days for all shipments due to increased demand. In addition, we regretfully advise that we are unable to offer personalized notes or gift wrapping at this time.

 

If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact Vitique product(s) purchased via Vitique Online (shopvitique.com) can be returned to us for a refund or exchange under the following conditions:

  1. Products must be unopened and in the original condition
  2. Products must be sent back within 10 days from original receipt of goods.
  3. Your proof of purchase / order information must also be included in the return.  

Failure to meet with these conditions will result in an exchange or refund being denied.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

If you received your order placed via www.shopvitique.com, and wish to return it to us in accordance with the conditions listed above, please contact:

info@shopvitique.com

 

Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.

If you believe the product is faulty/defective in any way (color, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.

In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing info@shopvitique.com. Include in your email your name, invoice number and name of product, along with the reason you believe the product is faulty.

Upon receipt of your email, we will email you a return authorization number and inform you where to send the faulty product.

Vitique will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by Vitique.

If it is found that the product is NOT faulty, the customer will be charged the shipping fees.

 

Vitique will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel or change it, please email info@shopvitique.com as soon as possible, quoting your order number.  If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.

 

Please check all your order details carefully before processing your order. Vitique will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

These terms and conditions are subject to change from time to time without notice.  Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.